Welcome to the Abadikan.id Privacy Policy
We at PT Abadikan Indonesia Digital ("we", "us", or "Abadikan.id") deeply value your trust. This document explains how we collect, use, protect, and share your personal information when you use our services.
We want you to feel safe and comfortable, because your privacy is just as important as the love story you are preserving.
Information We Collect
Information You Provide Directly (Couple Information)
- Account Data: When you register, we collect basic information such as your full name, email address, and phone number.
- Invitation Content: All information you enter for your invitation, including the couple's names, parents' names, event details (date, time, venue), and your love story.
- Media: Photos and videos you upload to your gallery or story timeline.
Information Provided by Your Guests
- RSVP Data: Guest names, attendance confirmation, number of guests attending, and answers to any other questions you configure.
- Guestbook Messages: Wishes, photos, or videos submitted by your guests.
- Digital Gift Information: Sender name, message, and transaction details. Please note that we do not store credit card or bank account details; these are processed securely by our trusted, licensed payment gateway partners.
Information We Collect Automatically
- Usage Data: We collect anonymous information about how you and your guests interact with our site (e.g. the most frequently used features) to help us make improvements.
- Technical Data: Information such as IP address, browser type, and device used. This is important for security and display optimisation.
How We Use Your Information
Our primary goal is to make your experience meaningful. We use your information to:
- Provide and Manage the Service: Create, personalise, and host your digital invitation.
- Communication: Send important notifications related to your account, service updates, and payment confirmations.
- Customer Support: Help you when you contact our team with questions or issues.
- Service Improvement: Analyse usage data anonymously to improve features, functionality, and the overall user experience.
- Security: Protect our platform from fraud, misuse, and illegal activity.
Important: We will never sell your personal information to third parties. Your story belongs to you, not to anyone else.
Who We Share Your Information With
We only share your information in very limited and necessary circumstances:
- Third-Party Service Providers: We work with trusted companies for services such as payment processing and site analytics (e.g. Google Analytics). They only have access to the information needed to perform their tasks and are contractually bound to maintain its confidentiality.
- AI Providers: See sections 7 and 8.
- Legal Obligations: If required by law, we may need to disclose your information to the relevant authorities.
Data Security and Storage
- Security: We implement strong technical and organisational security measures, including SSL encryption in transit and encryption when data is stored on our servers.
- Storage: Your data is stored on secure cloud servers. While your account is active, we will keep your invitation data. After the active period ends, the invitation page will no longer be publicly accessible, but your data (such as the guestbook and gift summaries) will remain securely stored in your dashboard.
Your Rights Over Your Data
You have full control over your information:
- Access & Correction: You can view and edit most of your personal information directly from your account dashboard.
- Deletion: You can request permanent deletion of your account and all associated data by contacting our support team. This process cannot be undone.
Children's Privacy
- Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children.
- If we become aware that we have collected personal information from a child under the age of 13 without verified parental consent, we will promptly delete that information from our servers.
Customer Service Chat (WhatsApp and Instagram)
Effective from October 19, 2026.
This section applies when you chat with the Abadikan.id team on WhatsApp or Instagram.
Basis and purpose of processing
We process your chat data to answer your questions, help you choose a package or theme, resolve issues, and connect you with our team when needed. Our basis is your request when you contact us to use the service, and our legitimate interest in giving fast, relevant service. We also use this data to maintain the quality and security of the service.
If we ever want to send follow-up messages that use your profile beyond a conversation you started, we will ask for your consent first.
Data we process
- Chat content: the text messages, voice messages, and images you send, together with your contact identity on that channel (WhatsApp number or Instagram account) and your display name.
- Preference profile: short notes we keep so our replies fit you better, for example your language style and how you like to be addressed, your event plans (date or month, city, concept, colors, things you do not like, features that matter to you, estimated guest count), package interest, your stage in the process, your reasons for waiting (for example still comparing options), your role in the event (couple, family, vendor), who makes the decisions on your side (we note it but never mention it in chat), the date until which we pause contacting you, and your contact choices (whether we may follow up, whether we may send images). We only note a rough budget if you mention it yourself.
- Per-session mood label: the system estimates the mood of each message (for example excited or upset) to choose the tone of the reply. The system also rates how upset a message sounds in order to offer a human admin sooner. This label and rating are not added to your profile, and the label disappears when the session ends.
- Profile change history: a record of when and why a profile entry changed.
We do not store or infer: health, pregnancy, children's data, religion, ethnicity, income, age, gender, sexual orientation, political views, your address or venue, or other people's data. If you share something difficult, we respond with empathy in that conversation and do not store it in your profile.
Automated systems and third parties
To draft and speed up replies, our team uses automated systems based on artificial intelligence (AI). For this, your chat content and, when personalization is on, profile notes without your phone number, email, or invitation link, are sent to the following providers:
- Cloudflare (Cloudflare Workers AI and AI Gateway) to understand the intent of messages and route requests to models.
- Google (Gemini API) to draft replies, read images, and transcribe voice messages. This provider may keep data temporarily for abuse monitoring for up to about 55 days.
- Other providers when needed as a backup, or to improve answer search.
These providers may process data outside Indonesia. We send only what is needed to answer, use the agreements and security settings available, and never sell your data. Your profile does not change the prices, promotions, or terms we tell you, and you can ask to be connected to a human admin at any time during our service hours.
Quality-assurance records are kept in redacted form (names, numbers, emails, and addresses are replaced with placeholders).
How long we keep it
- Chat content: 12 months, then deleted.
- Preference profile: each entry has its own retention (30 to 365 days, budget 90 days, event date until 30 days after the event). The whole profile is deleted 12 months after your last conversation.
- Profile change history: 12 months.
- Mood label and upset rating: the label disappears when the session ends. In redacted quality records, the label and rating are kept for 30 days. A follow-up pause date (no content or reason) is deleted once the date has passed.
- Redacted quality records: text for 30 days; labels and statistics without text for up to 13 months. A small share of redacted examples chosen to test quality is kept longer after human review.
Your rights and how to use them in chat
You can, directly in the chat and in your own words:
- View the data we hold about you ("what data of mine do you keep?").
- Correct profile entries ("the date isn't May, it's June").
- Delete part or all of your profile ("delete my profile").
- Delete all chat data and profile ("delete all my data"). We will ask you to confirm with YES and process it within 3x24 hours.
- Stop personalization ("stop personalization"). Your profile is deleted and we keep answering in the standard style.
- Request a copy of your profile (portability) or object to processing, in chat or by email below.
Deleting all chat data does not cover your account and transaction data in the Abadikan.id dashboard, which is handled through our support. You can withdraw consent (where we have asked for it) at any time without affecting other services.
Contact
Questions or requests about chat data: legal@abadikan.id.
Abadikan UGC Studio and Threads
We operate an internal tool, Abadikan UGC Studio, to manage Abadikan's own Threads profiles. When we connect our own profile, Threads gives us an access token and basic information about that profile.
We use the Threads keyword search feature to find recent public posts asking about digital invitations, RSVP or gifts. For these posts we store only the post ID, text, username, time and link, so that our team can decide whether to reply. Every reply is reviewed and approved by a team member and identifies us as the Abadikan team.
We do not use this data for advertising, do not sell it, and do not combine it with other data about you. Unanswered results are deleted after about 10 days, and answered or skipped ones after about 45 days. Backup copies are kept for up to 14 days. Reply drafts may be processed by our AI service providers (Google Gemini, OpenRouter), and the data is stored with Cloudflare.
How to delete your data: if you want your post removed from our tool, or want us to delete our reply, email legal@abadikan.id with the link to the post. We process requests within 3x24 hours. If you connected a Threads account to our tool, you can remove it in Threads (Settings → Account → Website permissions); we then delete the stored access token.
Changes to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
- If there are significant changes, we will notify you via email or a notification on our site at least 30 days before the changes take effect.
- We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Questions About Your Privacy?
If you have any further questions about this privacy policy or how we handle your data, please do not hesitate to contact us at legal@abadikan.id or via WhatsApp Support.